avatar for Abhishek Sen

Abhishek Sen

VP - Human Capital, Consumer Experience & Contact Center
e-Commerce leader with a strong passion for creating customer & employee delight and long-lasting impact for business – delivered with technology at the core. 
Making Myntra & Jabong an ideal place to work and shop...Uplifting employee and consumer experience. 
With over 14 years of human resources & management consulting experience, I am currently tasked with 2 strategic drivers of business success: Creating delightful customer experience through a perfect combination of platform, service and product strategies/initiatives and building next-gen HR systems and practices at Myntra & Jabong to harness the power of people and create an engaged workforce. 
Current Roles: Head HR for Myntra Retail along with leading L&D, Engagement and People Strategy across Myntra and Jabong; Head Consumer Experience - dedicated team of professionals managing experience metrics and initiatives across Service, Platform and Product; Head Customer Care - Contact center operations across Voice, Social Media, Chat and Email spread across 5 locations.

Last Role: Practice Head, leading multiple consulting practice lines for Aon Hewitt in South India and Sri Lanka and managing the Industry practice for Technology & Off shoring in South Asia.

Human Capital Consultant specialising in People Strategy, Performance and Rewards, Executive Compensation & Corporate Governance, Talent Management, Career Management, Leadership development and Employee Life Cycle Management.